This Privacy Policy discloses the information practices for DeepVerge and our subsidiaries’ websites, what type of information about our websites’ users is gathered and tracked, and how the information is used, shared or otherwise processed offline. It also describes how cookies, web beacons and other technologies may be used in DeepVerge and our subsidiaries’ services and products.
All references to DeepVerge in this Privacy Policy (unless stated otherwise) includes our subsidiaries.
References to DeepVerge and our subsidiary websites, products and services in this Privacy Policy include applications (or “apps”) and programmes.
We may supplement this Policy with additional information relating to a particular interaction we have with you, such as a client agreement or attachment or a specific privacy statement when you order or use an online service.
If you have questions or complaints regarding our privacy policy or practices, please contact us at https://www.deepverge.com/contact/
SECTIONS:
- Collection of Personal Information
- Use of Personal Information
- Retention
- Cookies, Web Beacons and other Technologies
- Online Advertising
- Links to Non-DeepVerge Websites and Third-Party Applications
- Notification of Changes
- Privacy Questions and Access
COLLECTION OF PERSONAL INFORMATION
Introduction
You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a reseller. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at DeepVerge for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.
Registration
When you wish to receive information, download publications, enrol for a live or virtual event or request a trial, we may ask you to provide your name and business contact information, as well as other information in connection with your request. We use this information in connection with your request and to communicate with you. This information may, in most cases, also identify you when you visit our websites. We will retain your information for potential future interactions with you. If you wish to request that we no longer use your registration information, contact us at the following https://www.deepverge.com/contact/
We may also ask you to register an id for DeepVerge or one of our subsidiaries, in which case you need to provide us with your name, email address, country location and other information if needed for the purpose for which you are asked to register. The id serves to uniquely identify you when you visit our websites, have a request or order or use a product, app or service., registration details provided by you for a product, app or service will only be used for the specific purpose of providing you with that product or service.
Website visits and applications (“apps”)
We may also collect information relating to your use of our websites and applications (or “apps”) through the use of various technologies. For example, when you visit our websites or access our apps, we may log certain information that your browser or device sends us, such as your IP address (including information deriving from your IP address such as your geographic location), operating system, browser or device type, version and language, access time, duration of access, and referring website addresses; we may also collect information about your use of our websites or apps, including crash logs and usage statistics, such as the pages you view within our websites, the time you spent on each site and other actions you take while visiting our website. When you access our websites without an DeepVerge id or signing in, we will still collect some of this personal information in order to enable the websites to function properly.
In connection with mobile apps we may also collect information about the location of your device, such as geo-location information or your unique user ID.
We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. For details regarding the technologies we employ, see Cookie, Web Beacon and Other Technologies below.
Marketing information
Most information we collect about you comes from our direct interactions with you.
When you register for an event we may collect additional information (online or offline) in relation to the event organisation, and during an event, such as participation in sessions and survey results. When you provide us with your business contact information (such as by handing over a business card) we may use this to communicate with you.
The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.
USE OF PERSONAL INFORMATION
The following paragraphs describe in more detail how DeepVerge may use your personal information.
Fulfilling your Transaction Request
If you request something from DeepVerge, for example, a product or service, a callback, or specific marketing materials, we will use the personal information you provide to fulfil your request. To help us do this, we may share information with others, for instance, DeepVerge’s resellers, partners, financial institutions, shipping companies, postal or government authorities, such as customs authorities, involved in fulfilment.
Personalising your Experience on our Websites
We may use the personal information we collect about you to provide you with a personalised experience on our websites, apps and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.
Providing Support
We may use your personal information to support products, apps or services you have obtained from us, such as notifying you of a product or app update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.
In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organisation’s employees, customers, partners, or suppliers. This Privacy Policy does not apply to our access to or handling of this personal information; the conditions regarding the handling and processing of this data is covered by the applicable agreements between you and DeepVerge or our subsidiaries.
DeepVerge services and applications (“apps”)
We may use information collected on your use of the DeepVerge services and apps to allow us to: establish statistics about the usage and effectiveness of our products and apps,; improve and personalise your use and experience of our products, services and apps; tailor our interactions with you; inform our clients on overall use of their products and services, and improve and develop our products, apps and services and tailor or improve the interactions with your device; and prepare aggregated and anonymised reports.
Marketing
The personal information you provide to DeepVerge may be used by DeepVerge for marketing purposes, i.e, to send you our newsletter, to keep you informed about events, products, services and solutions that DeepVerge sells and which may complement an existing product portfolio. Before we do so, however, we will offer you the opportunity to choose whether or not to have your personal information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, or by contacting us directly (please refer to “Privacy Questions and Access” below).
Some of our offerings or events may be co-branded or sponsored by DeepVerge and third parties, such as a joint venture partner and resellers, that use, resell or complement DeepVerge products or services. Offerings and events that are co-branded clearly indicate when such partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you.
Recruitment
In connection with a job application or inquiry, whether advertised on a DeepVerge website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout DeepVerge in order to address your inquiry or consider you for employment purposes.
Protect the Rights and Property of DeepVerge and Others
We may also use or share your personal information to protect the rights or property of DeepVerge, our joint venture partners, resellers, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our websites.
Children
Unless otherwise indicated, our websites, products, apps and services are not intended for use by children under the age of 18.
RETENTION
DeepVerge will retain your personal information for as long as is required to fulfil the purposes for which the information is processed or for other valid reasons to retain your personal information (for example to comply with our legal obligations, resolve disputes, or enforce our agreements).
Where we process your personal data for our websites security purposes we retain it for 12 months.
Your registration information will be retained for as long as your account or DeepVerge id is active or as needed to provide you products, apps or services. If you wish to request that we no longer use your registration information to provide you products or services, contact us as the following https://www.deepverge.com/contact/
COOKIES, WEB BEACON AND OTHER TECHNOLOGIES
As mentioned above, we collect information from your visits to our websites and your use of our DeepVerge services, apps and our products to help us gather statistics about usage and effectiveness, personalise your experience, tailor our interactions with you, and improve our products, apps and services.
What are cookies and why are cookies used
A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalise a known visitor’s experience of a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.
When third parties present their products/services in a DeepVerge website, DeepVerge may produce aggregate anonymised information and share it with them to help understand how many users interacted or showed interest in their products/services.
Cookies are typically categorised as “session” cookies or “persistent” cookies. Session cookies help you navigate through the website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit, or information needed to be able to complete a transaction. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk, and are still valid when you restart your browser. We use persistent cookies, for example, to allow you to quickly sign in to our websites and for analytical purposes.
How to express your privacy preferences regarding the use of cookies
When visiting our websites or online services, you may have the possibility to set your preferences regarding cookies and other similar technologies by using the options and tools made available to you on your web browser. Using the cookie preferences does not result in deletion of cookies that are already on your device. You can delete cookies already on your device via the settings of your web browser.
You can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “Tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances you can set your browser to notify you before you receive a cookie, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies.
You also may be able to reset device identifiers by activating the appropriate setting on your mobile device. The procedure for managing device identifiers is slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.
You can opt out of seeing online interest-based advertising from participating companies through the Digital Advertising Alliance, the Interactive Digital Advertising Alliance or Appchoices (apps only).
Opting out does not mean you will not see advertising – it means you won’t see personalized advertising from the companies that participate in the opt-out programs. Also, if you delete cookies on your device after you opted out, you will need to opt-out again.
To allow you to share content on social media, some DeepVerge websites use social media plug-ins (e.g., Twitter™ “Share to Twitter” or LinkedIn™ “in” buttons). Depending on your social media account settings, we automatically receive information from the social media platform when you use the corresponding button on our websites.
To learn more about social media cookies, we suggest you refer to your social media platform’s cookie policy and privacy policy.
Some features of DeepVerge websites and our services rely on the use of Google™ Maps API Cookies. Such cookies will be stored on your device.
Our websites use Google Analytics, which is a Google service that uses cookies and other data collection technologies to collect information about your use of our websites and services in order to report our websites trends.
You can opt out of Google Analytics by visiting www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on here.
Since cookies allow you to take advantage of some of our websites’ features we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly or you may not use any of our websites that require you to sign in.
Web beacons or other technologies
Some DeepVerge websites may also use web beacons or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across DeepVerge’s websites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages or use of these products, you can set your browser to turn off cookies or turn off cookies in the product itself, respectively. If you turn off cookies, web beacon and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies.
When you visit DeepVerge websites, some or all of the following types of cookies may be set on your device.
| Cookie type | Description |
| Essential website cookies | These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. |
| Analytics cookies | These cookies help us understand how our website is being used, how effective marketing campaigns are, and help us customize and improve our websites for you. |
| Advertising cookies | These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, selecting advertisements that are based on your interests and measuring the number of ads displayed and their performance, such as how many people clicked on a given ad. |
| Social networking cookies | These cookies are used to enable you to share pages and content that you find interesting on our website through third-party social networking and other websites. These cookies may also be used for advertising purposes too. |
Online Advertising
DeepVerge does not deliver third party online advertisements on our web sites but we advertise our products and services on others’ websites. Please familiarise yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.
Links to Non-DeepVerge Websites and Third-Party Applications
To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites.
We may also provide you with general links to non-DeepVerge websites.
Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. DeepVerge is not responsible for the privacy practices or the content of those other websites.
Notification of Changes
We may update this Privacy Policy from time to time to reflect changes to our data governance practices. The revised Privacy Policy will be posted here with an updated revision date. We encourage you to check back periodically for any changes or updates. If we make a material change to our Privacy Policy, we will post a notice at the top of this page for 30 days. By continuing to use our websites after such revision takes effect we consider that you have read and understand the changes.
Privacy Questions and Access
If you have a question about this Privacy Policy or DeepVerge’s handling of your information, you can contact us at the following https://www.deepverge.com/contact/
You can also contact us at:
DeepVerge’s Chief Information Officer
York Biotech Campus
Sand Hutton
York
England
YO41 1LZ
In certain cases, you may have the ability to view, edit or delete your personal information online. In the event your information is not accessible online, and you wish to obtain a copy of particular information you provided to DeepVerge, or if you become aware the information is incorrect and you would like us to correct it, contact us at https://www.deepverge.com/contact/
More information on Your Rights can be found here.
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